Overview
The Role
We’re looking for an Assistant General Manager to support our daily dispensary operations. Our perfect candidate is someone who enjoys tackling the details of inventory, financial records, and safety and security measures. We’re seeking someone who can hire and shape our local team of passionate team members and serve as an ambassador to the larger community. A strong leader knows that success is always a group effort and will excel at working with the district leadership to help make sure Green Thumb is best in class at every level.
Responsibilities
Provide best-in-class customer service
Lead the Patient Care team in accordance with GTI’s mission, vision, goals, and objectives
Follow established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the GM or Store Manager
Assist all patients and customers in making product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently. Suggest dosage starting points and upward titration for inexperienced patients
Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including:
Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for patients
Accurate use and maintenance of the Point of Sale (POS) system
Accurate and timely data entry of patient profiles in both the POS system and the regulatory electronic verification systems
Assistance in verifying order deliveries for accuracy
Security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
Maintenance of open communication with the management team and other coworkers
Reporting of team member issues or patient situations
Work with General Manager and/or Store Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
Work with the Store Manager and/or the GM to properly onboard and train new Patient Care Specialists
Support all dispensary duties at various work stations, as assigned by store leadership based on staffing and business needs
Qualifications
Bachelor’s degree preferred
Cannabis experience preferred
2+ years in a supervisory or management role in a retail setting required, preference for specialty retail
Inventory control experience required
Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
Meet timelines consistently and be able to effectively work under pressure
Continuously open to constructive, developmental feedback
High level of interpersonal skills in a fast-paced, deadline oriented environment, often working cross functionally
Strong math skills
Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email
Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement , common sense and resourcefulness
Adapts and thrives in a demanding, fast-paced environment
Possesses a high level of critical thinking
Operates with a high level of professionalism and integrity, including dealing with confidential information
Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.
Requires open availability (i.e., ability to work mornings, days, nights, and weekends), and ability to work full-time and reliable, responsible and dependable attendance.
Additional Requirements
Must be 21 years or older
Must pass any and all required background checks
Must possess valid driver’s license or state ID
Must be and remain compliant with all legal and company regulations for working in the industry
Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
Physical Requirements
Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)
Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift), as well as stooping, sitting, bending over and/or crouching
Ability to work outdoors in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, or other outdoor tasks.
Preferred seniority
Overall: Mid-level (2-5 years) or higher
Cannabis industry: None or higher
