RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.
Responsibilities
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
Ensure local and state cannabis regulations are properly enforced and upheld
Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs
Ensure sales floor is properly stocked and presence of the store is well maintained
Responsible for remaining up to date on product knowledge
Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
Intake: Ensure accuracy of paperwork, documentation, and patient IDs.
Register: Accurately operate the Point of Sale (POS) system, handle cash transactions, verify IDs, apply discounts, manage limits, and solicit reviews.
Kiosk/Floor: Be visible on the sales floor, observe customers, guide traffic flow, and offer customer service.
Back of House: Manage inventory, verify orders, conduct product counts and audits, and fulfill orders.
Roll Through: Accurately operate the Point of Sale (POS) system for drive up purchases
Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary.
Maintenance of hard copy files (when required)
Assist in verifying order deliveries for accuracy
Security measures and safety compliance
Maintain visitor log
Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
Promote a work environment that is positive, communicative, patient-oriented, and compliant
Qualifications
At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
Must have reliable, responsible, and dependable attendance
Must be 21 years or older
Must pass all required background checks including state specific cannabis employment requirements
Possess valid driver’s license or state ID
Must be and remain compliant with all legal or company regulations for working in the cannabis industry
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
Remain in a stationary position, if required, to meet the needs of the business
Converse and communicate with individuals and groups of people directly
Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
Prepare patient and/customer orders by moving and placing products
Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
Move inventory and materials weighing up to 30 pounds independently
Position self to move inventory and materials in storage areas
Skills
Consistent demonstration of excellent customer service skills
Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
Ability to establish and maintain effective working relationships with all employees
Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
Previous experience with POS systems
Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements.
Working Conditions
Patient and/or customer-facing environment
Ability to work outdoors in varying and sometimes adverse weather conditions
Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent
Preferred seniority
Overall: Entry level (less than 2 years)
Cannabis industry: None or higher
